Member services
Preauthorization
For planned medical care abroad, submit a preauthorization request linked to your policy. Approval does not guarantee claim payment — it is a clinical review step only.
- 1
Choose a policy
Open an active policy in My account and start a preauthorization request.
- 2
Describe planned care
Provide treatment details, facility information, and supporting documents.
- 3
Track staff review
Decisions and notes appear on your request — separate from claim payment.
Important limits
Preauthorization is a review pathway on this platform. Final coverage follows the issued policy wording and authorized staff decisions. Medical records stay restricted by permission.
Protect your journey
Explore plan paths and obtain an indicative quote before you travel.