Member services
Claims center
After a policy is active, open claim drafts under your account, attach supporting documents, and track status with staff review. Claims are never auto-approved.
- 1
Open a draft
Sign in, go to Account → Claims, and create a draft from an active policy.
- 2
Add details & files
Describe the event and upload relevant documents — never card numbers or secrets.
- 3
Submit for review
Staff review submissions. Settlement only happens with authorized action.
What you will need
- Active or recently active policy number
- Date and summary of the medical / travel event
- Invoices, discharge notes, or other supporting files
- Ability to message staff securely from your account
Related services
- Preauthorization
Request planned care review under an active policy.
- My policies & certificates
Download documents and share verification links.
- Contact support
Traveling soon?
Get coverage in place before you need care — quote, apply, pay, and keep certificates ready.